CLIENT MC-11099 SATCO - Hypergiant

Solution Study

DECLASSIFIED OMI DOSSIER MC-11099

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Transporting Dangerous Cargo Intelligently.

Intelligence-driven Logistics Solution

Safe Acid Trips
MI SOLUTIONS +
DESIGN + ENGINEERING

THE PROBLEM

SATCO identified that their fleet of approximately 100 rail cars is expected to grow significantly over the next few years and there is currently a large human effort required to effectively manage this fleet. In order to achieve aggressive growth targets while remaining highly profitable, SATCO needs to extract greatest operational efficiency from a small but experienced team that helps distribute Sulphuric Acid to customers.

OUR SOLUTION

SATCO Fleet Manager is an AI-powered web application that eliminates spreadsheets and ties in data directly from railroads to automate the end-to-end decision-making and management process. Furthermore, with an eye to growth, Fleet Manager will allow SATCO to scale and grow top line results at a faster rate with limited friction on operational expenses and, therefore, provides the ability to be more agile, more responsive, and more competitive.
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PROBLEM ANALYSIS

CONSULTING

DESIGN

ENGINEERING

Currently, asset tracking requires manual effort by going to rail interfaces and submitting queries. SATCO is not alerted to changes. Railcar return prediction is based on rule of thumb calculations impacting allocation, rather than being driven by historical data. In terms of optimizing allocation within railcars, the current workflow uses spreadsheets that require manual input from multiple data sources to budget customer orders. The experience on the customer side is fragmented, as well. Customers are informed about order problems, demurrage and invoices manually, which leads to varying customer experience.

Learning & Predicting

MI SOLUTIONS +
DESIGN + ENGINEERING

Artificial intelligence techniques have a great capacity for identifying links and connections between disparate data elements. Over time, a system can evolve towards greater speed and accuracy in making such associations, whether causative or not. By building predictive systems that leverage historical data, SATCO can optimize their entire organization for efficiency while never losing sight of the necessary concerns for the safety of human workers, especially those working in proximity to dangerous chemicals.

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SOLUTION APPROACH

CONSULTING

DESIGN

ENGINEERING

Hypergiant partnered closely with SATCO and SCOA on a product definition and proof of concept demo engagement, which we began by working with client stakeholders to identify and document the foundational architecture, needs, preferences, requirements, feature sets/functionality, user experiences, user interfaces, KPIs, constraints and other critical elements needed to inform the platform’s development and prepare SATCO’s IT and data environment for successful integration and deployment. There are three key feature capabilities our solution addresses, including:

Railcar Tracking & Prediction - Using APIs, SATCO can have near-real time tracking for their entire fleet. The system can monitor status changes and send timely alerts. As the fleet grows, the ability to track railcars using APIs will maintain the fleet and serve to only alert when people need to take action, thereby saving time.

Optimal Allocation - Hypergiant uses Constraint Programming to allocate contracts and confirmed orders into an optimal delivery plan. Sulphuric acid inventory, railcar availability and other constraints are balanced with requested shipment dates to optimize customer satisfaction and asset utilization. This will help SATCO scale by efficiently accommodating additional orders and customers.

Customer Experience - SATCO Fleet Manager can be configured to trigger timely alerts based on customer needs, impacting events across the system. Customer-facing dashboards can also be used to confirm and track orders. Customer Alerts help group alerts from different parts of the system making it easier to manage customer notifications with minimal effort. Customizable customer dashboards allow 360-degree view of future and shipped orders.