MC-07099 | AI Consulting for Rod Lift Inventory System

Solution Study

DECLASSIFIED OMI DOSSIER MC-07099

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ROD SERVICES &
INVENTORY MANAGEMENT
ALL IN A SINGLE TOOL.

OPEN FIELD: ROD LIFT CONSULTING

ROD SERVICES AND INVENTORY MANAGEMENT PLATFORM
MI SOLUTIONS + DESIGN + ENGINEERING

The problem

Our client (a rod services company acquired by Schlumberger) has long been encumbered with fragmented spreadsheets and a wealth of valuable data that can’t be leveraged effectively. The entire rod management process is tedious, time-consuming, and is held as domain knowledge by a single employee. This entire workflow is prone to error and requires an excessive amount of redundant data entry. Ultimately, our client was bottlenecked by an old-school process, which hindered its potential of servicing more clients and pursuing more value-based work.

Our solution

Our team took a design-centric approach in tackling this problem. We crafted a tool that took paper-based, manual processes and digitized them in a way that streamlines the entire rod servicing process, create a pool of accurate data in the process. We also helped standardize other operational processes by helping them reduce their reliance on spreadsheets in favor of a real-time database, thereby eliminating nearly 50% of manual tasks in the process. Additionally, we built the product as customer-facing, so their customers could log in, view their inventory, and place orders in real-time. Our goal was to empower RLC to tackle more value-based tasks, service more customers, and scale geographically without being bottlenecked by an conservative, antiquated process.
ACCESS GRANTED**

Problem analysis

Consulting

Design

Engineering

RLC relied on one lone resource to manage their entire inventory. This was intensely problematic as the money-making apparatus of the company came grinding to a halt when this person was unavailable, whether for illness, family emergency, or otherwise.

Consolidating all responsibility for the key workflow of the organization was not a deliberate choice but manifested itself across many months in a company that was struggling to grow rapidly enough to support demand. It was not a choice that was made, but it was a choice they had to live with.

USER-CENTRIC DESIGN

MI SOLUTIONS + DESIGN + ENGINEERING

Our team redesigned the entire rod management program with the intent of consolidating all data in a centralized manner. We embedded each step (either spreadsheet- or paper-based) of the rod management workflow inside the application and opened it up to our client’s customers to ensure that key fields are auto-populated without the need for human input. Our intention was to help our client save time on unnecessary data entry, while giving real-time insights to customers when they need them.

ACCESS GRANTED**

SOLUTION APPROACH

CONSULTING

DESIGN

ENGINEERING

RLC’s dashboard is a view of the most important metrics for each of their customers. In the primary use case, it was the total number of guided and slick rods by size, the number of trucks out for inspection, and the location where the inspection took place. RLC could dive deeper into the customer’s inventory and complete the applicable form requirements within that customer account.

RLC’s customers would also gain visibility into their inventory in real-time. Their password-protected account would allow them to view inventory, order history, and easily manage their communication with RLC. Additionally, customers would be able to place new orders and download the required documentation in the application without friction.

At RLC, they needed this solution like they needed a hole in the ground.

Solution Approach

RLC VIDEO

HYPERGIANT - OFFICE OF
MACHINE INTELLIGENCE

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